Frequently Asked Questions

Select your favorite product, add it to your cart, complete checkout information and confirm payment. After your order is submitted successfully, you will receive a confirmation email.

No. You can complete your purchase as a guest. Creating an account is optional and may help you manage future orders.

Please contact us as soon as possible. We will try our best to assist before your order enters processing or shipment preparation.

Orders are usually processed within 1–3 business days. Estimated delivery time depends on your location and shipping method selected at checkout.

Yes. Once your order has shipped, tracking details will be sent to your email address.

Delivery times may be affected by carriers, weather, customs or unexpected circumstances. Please contact our support team if your order requires assistance.

Available payment methods may include:

Visa, Mastercard, American Express, Discover, PayPal and other secure payment options displayed during checkout.

Yes. Payments are processed through secure payment providers using encrypted technology. LUNAVERA™ does not store complete payment card information.

Eligible products may be returned according to our Return & Refund Policy. Please contact customer support before sending any return.

Approved refunds are generally processed within 5–10 business days after approval. Bank processing times may vary.