Shipping Information
At LUNAVERA™, we understand that receiving your order smoothly is an important part of your shopping experience.
We are committed to providing a clear and reliable delivery process. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
After your payment has been successfully confirmed, our team will begin preparing your order.
Processing Time
Orders are generally processed within:
1–3 business days
During periods of high demand, holidays, or promotional events, processing times may require additional time.
We carefully inspect and prepare each order before shipment to ensure product quality.
Shipping Time
After your order has been dispatched, estimated delivery times are:
United States
7–12 business days
Canada, United Kingdom, Australia
10–16 business days
Other International Locations
14–21 business days
Please note that delivery times are estimates and may vary depending on:
- Destination country
- Local carrier conditions
- Customs processing
- Weather conditions
- Public holidays
Shipping Fees
Shipping costs are calculated based on your order details and destination.
The final shipping charge will be displayed during checkout before payment confirmation.
From time to time, LUNAVERA™ may offer:
- Free shipping promotions
- Limited-time delivery offers
- Special customer discounts
Any applicable shipping promotion will be shown on the website or checkout page.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow:
1–3 business days
for tracking information to become active after shipment.
If your tracking information has not updated for an extended period, please contact our support team:
International Orders & Customs
For international shipments, customs duties, import taxes, or additional local fees may apply depending on your country’s regulations.
Any customs charges required by the destination country are the responsibility of the customer unless otherwise stated during checkout.
LUNAVERA™ is not responsible for delays caused by customs inspections or government procedures.
Shipping Address Information
Customers are responsible for providing accurate delivery information during checkout.
Please carefully review:
- Full name
- Shipping address
- Postal code
- Contact information
If incorrect information causes delivery issues, please contact us as soon as possible.
We will make reasonable efforts to assist, but changes cannot always be guaranteed after shipment has started.
Lost, Delayed, or Damaged Packages
We understand that unexpected delivery issues may occur.
If your package:
- Has not arrived within the estimated timeframe
- Shows unusual tracking activity
- Arrives damaged
Please contact us with:
- Order number
- Tracking number
- Description of the issue
- Supporting photos if applicable
Our customer support team will review the situation and provide appropriate assistance.
Fulfillment Information
To provide efficient delivery service, orders may be fulfilled through different logistics partners or fulfillment facilities depending on product availability and destination.
The shipping location may vary and does not necessarily represent the company registration address.
LUNAVERA™ focuses on providing reliable fulfillment while maintaining product quality and customer experience.
Return & Refund Policy
Customer Satisfaction Commitment
At LUNAVERA™, customer satisfaction is one of our highest priorities.
We want every customer to enjoy a smooth shopping experience. If your purchase does not meet your expectations, our Return & Refund Policy explains the available options.
Return Eligibility
Customers may request a return within:
30 calendar days after delivery
To qualify for a return, products must generally meet the following conditions:
✔ Unused and in original condition
✔ Original packaging included
✔ No signs of damage caused by misuse
✔ Proof of purchase available
Items that do not meet these requirements may not be eligible for return.
How To Request A Return
Before sending any product back, please contact our customer support team:
Email:
service@dxhrhg.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or videos if relevant
Our team will review your request and provide return instructions.
Please do not send products back without prior approval.
Return Shipping Responsibility
Return shipping responsibility depends on the reason for the return.
Customer Preference Returns
For reasons such as:
- Changed mind
- Personal preference
- Incorrect selection
Customers may be responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Significantly different from the product description
Please contact us.
After review, LUNAVERA™ will provide an appropriate solution, which may include:
- Replacement
- Refund
- Other available resolution
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the refund status.
Approved refunds will be issued to the original payment method.
Please allow:
5–10 business days
for the refund to appear in your account.
Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
Certain products may not qualify for return, including:
- Customized products
- Personalized items
- Products damaged after delivery due to customer use
- Items returned without authorization
If you are unsure whether your product qualifies, please contact us before requesting a return.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests should be submitted before order processing begins.
Once an order has entered fulfillment or shipment preparation, cancellation may no longer be possible.
Eligible items may still be considered under our Return & Refund Policy after delivery.
Return Address Information
Please contact our customer support team before returning any product.
Do not send returns directly to the company registration address unless specifically instructed.
Approved return instructions, including the correct return destination, will be provided after your request is reviewed.
Contact Information
For questions regarding returns, refunds, or order assistance:
LUNAVERA™
Owned and operated by:
Chengdu Oge Dongzhong Technology Co., Ltd.
Email:
Website:
dxhrhg.com